Scheduled service should include loaner cars and inside/outside cleaning. I was disappointed that this is no longer included. scheduling took a couple of weeks to get into service which seems like a long time.
That did a great job working around my schedule to get me taken care of! They were able to get me in even though then were full. I had to come back to get a few things fixed, but that's part of it! Big thanks to JC, the techs, and Joel at the Collision center!